1.Information About Us
1.1 monroe.com.sg is a site operated by Monroe Pte Ltd. We are registered in Singapore under the Business Registration Number 202126092D and with our registered office at 100G Pasir Panjang Road #03-01 INTERLOCAL CENTRE Singapore 118523
2.Service Availability
2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore (“the Serviced Country”). We do not accept orders from individuals outside of the Serviced Country.
3.Your Status
3.1 By placing an order, you warrant that:
3.1.1 You are legally capable of entering into binding contracts;
3.1.2 You are resident in the Serviced Country.
4.How the Contract is formed between You and Us
4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. The contract between us (“the Contract”) will only be formed when we deliver the items to you.
4.2 Subjected to actual stock availability, we will contact you to give you the option to cancel. If payment has been made, you will be refunded the amount paid.
4.3 All orders placed will be fulfilled within the next business days unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.
4.4 You are obliged to make payment in FULL by the payment option you select when you check out your orders.
4.5 Each batch of goods may differ as the products are 100% wild caught. If you are not satisfied with any products, you may return them to us within the day after delivery. The Product must be unused, in its original condition, in resalable condition and must not be pre-order product. Please refer to our refund policy stated under “Our Refunds Policy”.
5.Price and Payment
5.1 The price of any Products will be as quoted on our site.
5.2 Our site contains many Products, and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection.
5.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.
6.Our Liability
6.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
6.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
7.Communications
7.1 All communications given by you to us must be sent to Monroe at info@monroe.com.sg. We may communicate with you either via an e-mail or postal address that you provided to us when placing an order.
8.Events Outside our Control
8.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
8.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:
8.2.1 strikes, lock-outs or other industrial action;
8.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
8.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
8.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
8.2.5 impossibility of the use of public or private telecommunications networks; or
8.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
8.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
9.Waiver
9.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
9.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
9.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
10.Severability
10.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law
11.Entire Agreement
11.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
11.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
11.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
12.Our Right to Vary these Terms and Conditions
12.1 We have the right to revise and amend these Terms and Conditions from time to time.
12.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
13.Law and Jurisdiction
13.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.
2.Refund Policy
1.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will provide you with a refund. We will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.
1.2 Products returned by you because of a defect or within the day, will be refunded in full.
1.3 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within the day from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.
1.4 The cost of return transportation is at your expense.
*Including Saturday, Sunday and Public Holidays.
3.Ordering
Click on the item you wish to purchase, select your preferences (type and quantity). Add item(s) to your shopping cart.
Review your order in your shopping cart. Proceed to enter your address and delivery details to check out.
Select your preferred payment method to make payments for your order.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order.
*Please note that this does not mean that your order has been accepted.
All orders placed will be fulfilled within the next business days unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.